Terms & Conditions

Terms & Conditions
Please Read These Terms of Use Carefully Before Using This Site.
By using this site, you acknowledge your assent (agreement), without modification or limitation, to these Terms of Use. If you do not agree to all of these Terms of Use, you may not access, view, obtain goods or services from, or otherwise use the website.

eshop.monkeygroupdesign.com is owned by Monkey Group Design Limited, a Hong Kong based company. These Terms of Use apply to all visits to eshop.monkeygroupdesign.com both now and in the future. The term "User" refers to you as a "Visitor" to eshop.monkeygroupdesign.com.

eshop.monkeygroupdesign.com is an online shop where:
(1) Monkey Group Design Limited lists or posts services or products for sale to potential buyers and
(2) Buyers buy such products and services.
Copyright / Restrictions on use of Materials
All items on eshop.monkeygroupdesign.com are copyrighted by Monkey Group Design Limited, its suppliers, vendors, agents, employees, officers, subsidiaries, members or affiliates. This copyright extends to text and graphics, the selection, arrangement and presentation of all materials, and the overall design of the site. You are prohibited from reproduction or republication of the content in eshop.monkeygroupdesign.com without prior written permission. eshop.monkeygroupdesign.com may also contain valuable trademarks, service marks, names, titles, logos, images, designs, copyrights and other proprietary materials owned, registered and used by other companies who have authorized their use on this site only. Except as noted above, you are not conveyed any right or license by implication, estoppel, or otherwise in or under any patent, trademark, copyright, or any other proprietary rights of Monkey Group Design Limited, the Site, affiliate or any third party.
Eligibility and Authorization
By purchasing from eshop.monkeygroupdesign.com you certify that you are least 18 years old. You further authorize eshop.monkeygroupdesign.com directly or through third parties, to make any inquiries we consider necessary to validate your identity, billing and shipping address to protect you from credit card fraud and to ensure proper delivery of your products.

This may include asking you for further information, requiring you to take steps to confirm ownership of your email address or financial instruments, and verifying your information against third party databases or through other sources.

Any personal information collected for verification or during the transaction will remain confidential and will not be shared with third parties, with the exception of legitimate law enforcement authorities when a reasonable request is made.
Account / Login Information
When you sign up to purchase from eshop.monkeygroupdesign.com, you will be required to create a Username and also be asked to choose a password.  You are entirely responsible for maintaining the confidentiality of your password.  You will not disclose your password to any third party.  You agree to notify us immediately if you know of or suspect any unauthorized use of your membership or access to your password.  You agree not to use the account, username, or password of another User.
Product Reviews
eshop.monkeygroupdesign.com makes no guarantee or warranty that the product reviews on eshop.monkeygroupdesign.com are accurate. All content and ratings are provided on a strictly as is basis and users must use their own judgment when deciding which products to purchase.
Typographical and image errors
In the event that a product is mistakenly listed at an incorrect price, eshop.monkeygroupdesign.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price.
eshop.monkeygroupdesign.com is not responsible for typographical or photographical errors. Once your order has been placed, it is considered final. Please email us at eshop@monkeygroupdesign.com if you have any questions before purchase.

Delivery time
eshop.monkeygroupdesign.com publishes delivery dates on a best effort basis. By ordering from eshop.monkeygroupdesign.com, you accept that deliveries can be delayed for several reasons including but not restricted to holidays in Hong Kong and overseas locations, shipping delays, customs clearance, products damaged in transit and other logistics issues.
eshop.monkeygroupdesign.com shall not be liable for, any damages or claims related to delayed shipments. If you must have a product by a certain date, you are required to confirm the date, the quantity required and the delivery location with eshop.monkeygroupdesign.com before you place an order with us.
Delivery Address
By completing your order on eshop.monkeygroupdesign.com, you certify that you have verified your delivery address as being accurate. You also confirm that an authorized person will be available at that address on the estimated delivery date (or as notified to you by email once the product is shipped) to accept and sign for the package.
Order Confirmation & Verification
By completing an order on eshop.monkeygroupdesign.com, you verify that the order is final and accurate, including products, their quantities and shipping address.
Return Policy
No return is allowed unless you received authorization by Monkey Group Design Limited. We strongly recommend that you send us an email at eshop@monkeygroupdesign.com with any product questions you may have before placing an order.
Damaged Unit
All products are inspected before shipment. Should a product arrive damaged, please email us at eshop@monkeygroupdesign.com as soon as possible and within 7 days of receipt. We will investigate the problem and may request return of damaged product. If the root cause of damage is due to quality issue made by factory, we will replace a new product to you. All product return need authorization by Monkey Group Design Limited in advance. Never return a product to us without authorization by Monkey Group Design Limited. Authorization will be confirmed by email.
Order Notes & Special Instructions
While customers can provide eshop.monkeygroupdesign.com special instructions via customer notes in an order, eshop.monkeygroupdesign.com cannot be bound to these instructions. eshop.monkeygroupdesign.com and the customer agree these instructions will be followed, on a best effort basis, unless confirmed specifically by eshop.monkeygroupdesign.com, before the order has been placed.

If you have any questions regarding this terms & conditions, please contact us by below methods:
by telephone: +852 2598 6664
Please call during business hours: Monday to Friday, 9:00 am to 6:00pm, Hong Kong is GMT +8
by e-mail: eshop@monkeygroupdesign.com
by mail: Monkey Group Design Limited
32/F., King Palace Plaza, No.55 King Yip Street,
Kwun Tong, Kowloon, Hong Kong

Last update: Sep 2016
Monkey Group Design Limited